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Terms & Conditions

 
About Us  : This web site is owned and operated by PROQUIP DIRECT LTD. who are completely dedicated to your total satisfaction. If you have any suggestions or comments or if you need to contact us, please e-mail us using the link on the Store page or use the details below.

Registered Name and Office Address:-
PROQUIP DIRECT LTD.,
Flint Businesss Center
132 Heathfield Road
Keston
Kent
BR2 6BA
 
Tel :       020 8712 5982
E-mail :  sales@proquipdirect.com
 
VAT Registration :        GB706953812
Company Registration : 346 4096

Business Hours ( for contacting and goods despatch )

09:00 to 17:00 - Monday to Thursday
09:00 to 16:00 – Fridays

Weekends and Bank Holidays - Closed
 
Making A Purchase
 
To make a purchase just browse our web shop, and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order. NOTE: Only orders for delivery in the UK will be accepted by the Webshop.

We accept credit card payment by Visa or MasterCard. Payments will be processed by Sage Pay

We will not charge for any stocked or back-ordered item until it is ready to ship. You may ‘phone with your credit card details during working hours or send them by post or fax ( at customer’s risk ) - or you may pay directly via our website.

Prices Listed
Whilst PROQUIP DIRECT LTD. strive to ensure all prices are correct and updated on this website, we appreciate that errors may creep in from time to time.
We therefore publish: errors and omissions excepted (E&OE) as part of our terms and conditions.
 
 
Delivery Schedule : We will normally despatch your order in 1-3 business days, but frequently items are shipped same day and arrive next.
We can, though offer a GUARANTEED Next Day Delivery for an extra fee.
Large shipments requiring palletisation may also incur a surcharge of £70.00.
 
For direct despatch we use couriers such as DHL & Wings Transport only within the UK.
When goods are despatched direct from the manufacturer other shippers may be used.
Our couriers will deliver between 7:30am and 6pm on weekdays and will require a signature on receipt.
 
Please contact us on 020 8712 5982 to discuss any special delivery.
 
 
Back Orders : If your item is not in stock, we will back order for you. You will always be e-mailed with the option to cancel your order if you would rather not wait.
 
 
Tax Charges : For orders made from the UK or the European Union, 20% VAT is added. PROQUIP DIRECT LTD. VAT No. GB706953812
 
 
Credit Card Security : All transaction information passed between merchant sites and Sage Pay’s systems is encrypted using 128-bit SSL certificates. No cardholder information is ever passed unencrypted and any messages sent to your servers from Sage Pay are signed using MD5 hashing to prevent tampering. You can be completely assured that nothing you pass to Sage Pay’s servers can be examined, used or modified by any third parties attempting to gain access to sensitive information.
 
 
Guarantee : All of our new products come with a 1 year Manufacturers Guarantee.
 
 
Reaching Us : If you need to reach us, please e-mail us on sales@proquipdirect.com or ‘phone 020 8712 5982 ( ++44 20 8712 5982 )
 
 
Privacy Policy :
PROQUIP DIRECT LTD. do not disclose buyers' information to third parties.
Cookies are used on this shopping site to keep track of the contents of your shopping cart once you have selected an item, to store delivery addresses. Data collected by this site is used to:

a. Take and fulfil customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes

PROQUIP DIRECT LTD. also use Google Analytics to view a variety of reports about how visitors interact with our website so we can improve it. Google Analytics collects information anonymously. It reports website trends without identifying individual visitors.
You can view Google Privacy Policy here; http://www.google.com/intl/en/privacy/privacy-policy.html
 
 
Returns Policy : RETURNS AND HANDLING CHARGES
Requests by you to return goods to us will be accepted subject to a handling charge if all of the following criteria are met:
i   ) the goods were sourced from the PROQUIP DIRECT LTD. online shop.
ii  ) the goods are in good order, unused and in original packaging ( where applicable ).
iii ) the goods are despatched back within 10 days of the date of despatch/invoice.
iv ) return carriage is arranged by yourselves.
v ) PROQUIP DIRECT LTD. have been notified prior to the return and have issued a numbered Goods Returns Note which has been completed and accompanies the goods.

Handling charges will be levied as follows :
Goods returned within 10 days of the date of despatch/invoice will be subject to either a 20% handling charge or £30 whichever is the greater : the balance will be reimbursed within 30 days.

All goods must be adequately packed and addressed to :
PROQUIP DIRECT LTD. 
C/O Wings Transport
Unit 36 Silverwing Industrial Estate
Imperial Way
Croydon
Surrey
CR0 4RR

PLEASE NOTE THAT FAILURE TO FOLLOW THE ABOVE RULES MAY RESULT IN A DELAY IN PROPERLY PROCESSING YOUR RETURN.